IT Support Specialist – Denver

Bohannan Huston is currently recruiting for an ambitious IT Support Specialist to work in a dynamic, team-based environment in our EnvisionIT Solutions Group in the Denver, Colorado office.

The successful candidate will:

Have demonstrated knowledge of and expertise in handling service requests at a Managed Services Provider’s Help Desk.
Be involved in tasks that include inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues.
Experience in Managed Service Provider (MSP) environments is a plus.

Customer service experience should include:

Microsoft Desktop Operating System Support (Windows, 10, 11)
Microsoft Server Operating System Support (Server 2016, 2019, 2022)
Microsoft Active Directory, DNS and DHCP support
Microsoft Hyper-V Support (Configuration and Implementation)
Firewall Configuration and Support (SonicWALL experience a plus)
Microsoft 365 Support
Microsoft Office Desktop Application Support
Malware and Anti-Virus Support
Remote Support Tools
VoIP Technology – FreePBX, Shortel, etc. – experience a plus
MCP, CompTIA, and/or other industry certification is preferred.

WHO YOU ARE

You have 1 – 3 years applicable experience or equivalent relevant experience. A Bachelor’s and/or Associate’s degree in a related field is preferred.
You have exceptional technical and interpersonal skills.
You are customer service oriented.
You can work in a fast-moving environment supporting small to midsized business clients.
You can work independently to resolve network, server, desktop and application issues.
You can assist small business clients with applications, connectivity, training and problem solving.
You have strong written and verbal communication skills.
You can lift and move equipment weighing as much as 50lbs.
You must have a valid driver’s license and be willing to travel locally during the workday.

WE OFFER

Training, support and learning opportunities.
Health insurance, including medical, dental and vision. We also offer an HSA that includes a generous contribution that we make on your behalf.
3 weeks of flexible leave.
A nationally recognized 401(k) retirement savings plan with a great company match.
Inspiring company culture and team environment.
Innovative clients who rank among our region’s most successful public and private sector leaders.

Additional Information

Relocation is not available for this position.
Sponsorship is not available for this position.
Some travel may be required for this position

Virtual: No

About EnvisionIT Solutions

EnvisionIT Solutions (EITS), is a division of BHI. From BHI’s successful foundation as a multidisciplinary engineering firm, EITS was formed in August 2007. The success of our internal IT staff in serving the needs of BHI as a growing, geographically expanding company was the impetus for EITS’ founding. Today, we provide information technology consulting services to a variety of clients.

Our talented and experienced staff give our clients the advantage of a large IT department at small business prices. Our mission is “to give our clients the most comprehensive IT solutions available.” We provide our customers with the specific tools they need to help them envision and then realize their business goals. We help our clients to utilize their current IT systems to their full potential and implement new technology solutions. We also offer services such as programming, website development, and software integration and customization.

We are proud to be recognized for excellence in our work and our workplace:

Top Workplaces © USA, 2023
Top Workplaces © Regional Award (NM), 2016, 2018, 2020
Top Workplaces © Cultural Excellence Awards, Compensation & Benefits, Leadership, Purpose & Values, 2022
NM Family Friendly Workplace, Gold Level
PLANSPONSOR Best in Class 401(k) Plan, 2015
PLANSPONSOR Plan Sponsor of the Year, 2020

We firmly believe that our employees drive the success of the company. With success as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.

We are committed to doing good while doing well and are actively invested in improving the communities in which we live and work. We donate of our time and our resources, and we encourage our employees to do the same.

We’re always looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.

We hire the brightest and deliver the best to our clients. If this sounds like a challenge and an opportunity made for you, we want to hear from you!

Click here to view all career opportunities.

Bohannan Huston is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan, please call our Human Resources Department at 505.823.1000. BH is committed to ensuring a drug-free workplace.

Learn more about Bohannan Huston Careers: here.

Account Manager

Bohannan Huston is currently seeking a highly motivated and experienced Account Manager to join our dynamic team at EnvisionIT Solutions, a leading Managed Services Provider (MSP) in Albuquerque NM. The Account Manager will play a pivotal role in building and nurturing strong client relationships, ensuring client satisfaction, and driving business growth within our Managed Services portfolio. As the primary point of contact for assigned clients, the Account Manager will work collaboratively with our clients to deliver exceptional service, address client needs, and identify opportunities for upselling and expansion.

The successful candidate will have the following key responsibilities:

Client Relationship Management:

Establish and maintain strong, long-lasting relationships with assigned clients.
Serve as the main point of contact, understanding their business goals, challenges, and evolving needs.
Proactively engage with clients to assess satisfaction levels, address concerns, and provide timely solutions.

Account Growth and Upselling:

Identify opportunities for upselling and cross-selling additional services to existing clients.
Collaborate with sales and technical teams to develop tailored solutions that align with client objectives.
Present and pitch new services and solutions to clients, highlighting the value and benefits they bring.

Project Management:

Coordinate with technical teams to ensure timely delivery of services and projects, meeting client expectations.
Manage multiple client projects simultaneously, ensuring seamless execution and adherence to deadlines.

Communication and Reporting:

Communicate regularly with clients through meetings, calls, and emails to provide updates, gather feedback, and address inquiries.
Prepare and present performance reports and business reviews to clients, showcasing value delivered.

Issue Resolution:

Act as a client advocate and liaison, resolving any issues, concerns, or escalations promptly and effectively.
Collaborate with internal teams to ensure timely and satisfactory issue resolution.

Market and Industry Awareness:

Stay current on industry trends, technologies, and best practices within managed services and IT.
Share relevant insights and recommendations with clients to support their business growth.

WHO YOU ARE

You have a Bachelor’s Degree in Business, Marketing, IT, or a related field (or equivalent work experience).
You have proven experience as an Account Manager or similar client-facing role within the IT or Managed Services industry.
You have a strong understanding of Managed Services, cloud technologies, cybersecurity, and IT infrastructure.
You have excellent communication, negotiation, and presentation skills.
You have the ability to build and maintain relationships at various organizational levels.
You have proficiency in CRM software, project management tools, and Microsoft Office Suite.
You are results-driven with a focus on client satisfaction and business growth.
Strong organizational and time management skills.

WE OFFER

Training, support and learning opportunities.
Health insurance, including medical, dental and vision. We also offer an HSA that includes a generous contribution that we make on your behalf.
3 weeks of flexible leave.
A nationally recognized 401(k) retirement savings plan with a great company match.
Inspiring company culture and team environment.

Additional Information

Relocation is an option for this position.
Sponsorship is not available for this position.
Some travel may be required for this position

Virtual: No

About BHI

Bohannan Huston isn’t your run-of-the-mill consulting firm, though we may look like it on the surface we provide civil and structural engineering services, surveying and mapping services, planning, and Managed IT Service solutions. What really sets us apart is how we attract the best and brightest talent and strive to create a work environment where we have an opportunity to do our best work every day, where our employees are engaged, energized and inspired. Our exceptional reputation is built upon a spirit of service and unwavering commitment to client satisfaction. Our clients are public and private sector leaders, looking for innovative and excellent solutions, and we meet those challenges every day. Our team is led by the best, brightest and most seasoned engineers, planners, surveyors and IT gurus, and powered by expertise, excellence, data analytics and innovation.

We are proud to be recognized for excellence in our work and our workplace:

Named ENR Southwest Design Firm of the Year, 2021
Ranked in ENR’s Top 500 list since 1998
NM Family Friendly Workplace, Gold Level
PLANSPONSOR Best in Class 401(k) Plan, 2015
PLANSPONSOR Plan Sponsor of the Year, 2020

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.

We actively invest in improving the communities in which we live and work. We donate our time and our resources, and we encourage our employees to do the same.

We’re always looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.

Live and work in Albuquerque, NM, which has recently been ranked as one of the Friendliest Cities, and one of the Fittest in the US, as well as ranking in the top 20 of the most Bikeable Cities.

We hire the brightest and deliver the best to our clients. If this sounds like a challenge and an opportunity made for you, we want to hear from you!

Bohannan Huston is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan, please call our Human Resources Department at 505.823.1000. BH is committed to ensuring a drug-free workplace.

Learn more about Bohannan Huston Careers: here.

IT Support Specialist – Denver

Account Manager

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